Government AI Agents: autonomous, compliant, and no queues
Deliver better services, cut costs, reduce wait times, and build trust. Bring AI into public sector processes to streamline operations and deliver experiences that meet rising citizen expectations.
Thanks to Camunda, we increased the automation rate by more than 65% and reduced average claim processing time by over one-third, with some claims completing processing the same day they were established.
United States Department of Veterans Affairs
Proven success in bringing efficiency to the public sector
33%
of government organizations follow documented procedures when developing an AI solution
30%
say top barrier to AI scale is lack of alignment with agency's needs
78%
of public sector respondents surveyed struggle to measure impact of gen AI
From reactive government to proactive public service
Too often agencies only move when citizens complain, appeal, or chase updates. Agentic orchestration lets you embed governed AI agents directly into core government processes to deliver the fast, seamless experience citizens expect as consumers today.
Benefits pre-approved. Permits auto-issued. Eligibility decided instantly. Cases resolved before people even notice a problem, all with human oversight, real-time fairness, and full traceability.
High Impact Use Cases
Citizen Case Resolution
AI agents sort service requests, validate documentation, and coordinate actions across agencies in real time.
Crisis Response Coordination
Coordinate AI agents to triage incidents, prioritize resources, and guide decision-making during fast-moving emergencies at scale.
Benefits Eligibility & Fraud Detection
Use AI to verify eligibility, flag anomalies, and speed up delivery while improving accuracy and fairness at scale.
Permitting & Licensing Automation
Embed AI into permitting and licensing to route reviews, reduce backlogs, and accelerate approvals at scale.
Reimagine consumer-grade government services with agentic orchestration
Deploy AI agents that accelerate citizen outcomes while staying in total control.
Build and deploy AI agents
Rapidly create enterprise-grade agents with guardrails and an airtight audit trail.
Coordinate agents and systems
Blend deterministic and dynamic actions to automate complex, end-to-end permitting journeys.
Transform valuable processes
Bring AI into core benefits, permitting, and crisis processes to reinvent knowledge work in a unified platform.
Public services cross agencies. Intelligence can't be siloed
Citizen journeys span many agencies and critical backend processes. Benefits teams, compliance, IT, and field staff need a single source of truth to decide exactly where AI agents deliver value without compromising trust.
That's the power of Agentic BPMN: the single visual language that brings every stakeholder to the table, so AI is designed together, not bolted on in silos.
““Camunda is the only manufacturer that truly and consistently supports BPMN 2.0 and does not propagate the ‘Zero Code BPM’ myth. Camunda did not force us to change our IT environment or technology stack, but offered a fully integrated BPM engine with optional tools.””
Jürgen Horwath, Vice Director General and Head of the IT Division
Swiss Federal Institute of Intellectual Property (IGE)
When agencies model together in one transparent language, AI agents stop being pilots and start transforming citizen services — just like Città di Lugano did.
““Since introducing Camunda we have reduced the time for specific administrative tasks and related costs by 90%, increased the number of online applications for citizens’ certifications by 70% and greatly improved the level of trust between citizens and the public administration.””
Città di Lugano
Streamline public services. Empower citizens.
Public service agencies are under pressure to deliver human-centric services. As citizens become increasingly demanding and budgets tighten, efficiency is critical.
When departments seamlessly work together, everyone feels the difference: citizens can easily access the services they need, and public employees can focus on what matters most – serving their communities.
Simplify complex citizen services
Navigating the complex web of people, systems, and devices is critical for public institutions.
Process orchestration tames complexity by simplifying complex processes to deliver human-centric services.
Use technology to your advantage
Public sector organizations need to adapt to evolving citizen needs.
Process orchestration optimizes citizen experience by streamlining diverse interactions, from case management and eligibility to fraud detection and trademark reviews.
Achieve more with less
Limited funding doesn't have to mean limited options. Process orchestration offers a flexible, scalable solution for organizations, empowering them to achieve more with their existing toolset, without locking them into proprietary technology.
“"We increased the automation rate by more than 65% and reduced average claim processing time by over one-third, with some claims completing processing the same day they were established."”
U.S. Department of Veterans Affairs
5,525 full-time
resources worth of time saved over three years
Source: The Total Economic Impact™ Of Camunda For Enterprises, a commissioned research by Forrester
95%
faster process completion time from automation with Camunda
Source: The Total Economic Impact™ Of Camunda For Enterprises, a commissioned research by Forrester
20,000 hours
of development time saved
Source: The Total Economic Impact™ Of Camunda For Enterprises, a commissioned research by Forrester
Public institutions choose Camunda to transform citizen services with efficient, future-ready processes
Moving away from inefficiency
Integrating isolated processes from end to end is key for faster, more effective public services. Camunda's one-model approach helps organizations deliver on their promises by transforming workflows.
Building tomorrow's processes, together
Camunda provides a flexible, future-proof solution for public sector institutions, unlocking continuous progress by enabling them to adapt to evolving needs and meet citizen demands quickly.
Connecting people, processes, and systems
Camunda helps align goals across the organization and connect employees with the right tools, enabling them to provide better services to citizens and focus on higher-value activities that require human interaction.
BEST-IN-CLASS CUSTOMER EXPERIENCES
From enabling fast and efficient citizen services to providing critical support, our customers make a difference in the public sector.
Learn how public sector organizations use process orchestration to deliver best-in-class experiences
FEATURED STORY
How the city of Munich uses Camunda to streamline public administration and empower 1.5 million citizens with improved service delivery
Watch the video with Dirk Gernhardt & Rene Zarwel, from the Municipality of Munich
Why act now: Optimize efficiency for better value and service
Outdated technology stacks, siloed, inefficient processes, and a disconnect between IT and other functions result in frustrated citizens, employees, and rising costs.
Process orchestration helps public service organizations overcome these challenges and prepare for the future of citizen services.
Reduce employee burden
Manual tasks slow down employees, hindering productivity and morale. Talent is wasted on repetitive work rather than human connection.
Empower employees with automation by freeing up time for human interaction and strategic thinking.
Prevent rising costs
Siloed automation leads to wasted resources and missed opportunities for cost savings. Maintaining outdated systems is expensive and resource-intensive. Process orchestration enables you to streamline processes to unlock cost-saving opportunities and optimize resources.
Improve citizen services
Slow, bureaucratic systems make institutions fall behind. Citizens face long wait times, complex forms, and inconsistent service delivery. Institutions need to modernize to deliver faster, simpler, and more responsive services that prioritize citizen experience.
“"Camunda allows us to automate processes that we couldn't automate before, which need to integrate with many other systems. That was not easy to do with our prior solution."”
Source: The Total Economic Impact™ Of Camunda For Enterprises, a commissioned research by Forrester
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