Embed AI across the insurance landscape
Reinvent claims, underwriting, and servicing processes to improve experience and reduce cost-to-serve while staying in control.
We already were using Camunda as our orchestration layer for DMN and our business processes, and it was easy to add the AI and IDP capabilities into that orchestration.
Marcus Hunger, Software developer
A trusted partner of world-class insurance companies
70% greater
claim processing efficiency with AI and automation
Source: McKinsey & Company
$160 billion
in gains from AI projected by 2027
Source: Accenture
74% of firms
struggle to transition AI pilots to enterprise-wide solutions
Source: Boston Consulting Group
Balancing risk and returns with AI
Firms are looking to move beyond scattered AI experiments and create an adaptable foundation to handle any demand while maintaining carrier profitability and resilience.
Insurance leaders are caught between rising costs, legacy constraints, and the promise of AI transformation. Firms need to take a different approach to scale AI deployments beyond siloed implementations into an integrated platform that manages dynamic scenarios without adding technical debt.
High Impact Use Cases
Personalized Experiences
A team of AI agents identifies life events, potential risks, and coverage gaps and proactively alerts customers.
Proactive Guidance
AI detects emerging natural disaster threats and connects at-risk policyholders with resources before impact.
Dynamic Risk Underwriting
Agentic systems continuously calibrate pricing and risk models as behavior and conditions change.
Enhanced Risk Ecosystem
Coordinate a range of sensor networks, telematics, smart devices, and public data to prevent losses.
Reimagine complex, high-stakes work with agentic orchestration
Deploy AI agents into claims, underwriting, and servicing with guardrails, audit, and measurable ROI.
Build and deploy AI agents
Rapidly create AI agents that understand policies, conversations, and takes action within guardrails.
Orchestrate agents and systems
Coordinate agents, teams, and technology end-to-end so journeys flow across channels instead of getting stuck in silos.
Transform valuable processes
Bring AI into core processes so your teams can focus on meaningful customer interactions.
Future-proof insurance with scalable processes
Insurance companies navigate rising costs and evolving customer expectations while juggling a changing workforce, mounting regulations, and outdated systems that lack transparency.
Process orchestration simplifies complexity, streamlines workflows, and empowers insurers to delight customers and employees with both existing and next-gen technology.
Break down silos
Isolated workflows and tools slow you down. Process orchestration breaks down silos by automating end-to-end processes. A visual, one-model approach connects core insurance functions, from underwriting to claims processing and customer service, unlocking efficiency.
Tame complex processes
Customers demand a seamless digital experience, but complex legacy systems and manual processes often stand in the way. Process orchestration integrates any technology from end to end to deliver streamlined processes that delight customers and employees.
Innovate at scale
Insurance businesses need flexible processes to seamlessly innovate and adapt to increased volumes. Camunda is uniquely designed to help you win more customers through a better experience today and drive innovation to meet future demands.
“With the drive towards large-scale digitization of products and services accelerating, insurers should act now to remain competitive, conduct business more efficiently, and reduce costs.”
Christian Nicoll
Director of Platform Engineering and Operation · Generali Switzerland
$57.8m
Higher profits from improved customer satisfaction using Camunda
Source: The Total Economic Impact™ Of Camunda For Enterprises, a commissioned research by Forrester
70%
Cost reduction reengineering processes using multiple tools
$112 million
Net Present Value (NPV) in the first 3 years of using Camunda
Source: The Total Economic Impact™ Of Camunda For Enterprises, a commissioned research by Forrester
Forward-thinking insurers choose Camunda to improve operations and create a competitive edge
Camunda provides a developer-friendly platform to rapidly deliver new insurance automation projects — or improve existing processes — so you can outpace any change.
Faster policy issuance and approvals
With process orchestration, insurers can streamline underwriting, risk assessment, and documentation to improve efficiency and experience.
Data-driven risk management
Process orchestration unlocks enhanced visibility by facilitating the integration of real-time data across claim processing. This empowers proactive fraud detection and minimizes losses.
Improved claims processing
Orchestrated processes simplify integrating multiple data sources and decision automation to minimize errors and free up staff for complex claims and better service.
Simplified regulatory compliance
By adopting process orchestration, you can easily automate compliance checks and reporting, minimizing non-compliance penalties and reputational damage.
Start fast without starting from scratch
Use proven solution accelerators to speed up delivery of high-impact insurance processes with flexibility to meet your unique needs.
Agentic Auto Insurance Claims
Provide 24-7-365 support with a dynamic digital workforce to speed up claims and keep customers informed.
Learn more
Compliance Monitoring Agents
Catch policy violations in real time, enforce rules, and provide full audit trails with multi-channel insights.
Learn more
Agentic Customer Service
Deliver better customer experiences without adding headcount while resolving inquiries in 58% less time.
Learn more
Best-in-class customer experiences
Learn how insurers use process orchestration to deliver best-in-class experiences
Check out our case studies!Discover how Danica uses Camunda to scale AI in its claims process and stay competitive in the insurance market.
Enabling greater agility, product innovation, and operational efficiency
Nicki Todd, First American
Watch now
Scaling Automation with a Center of Excellence
André Wickenhöfer, Provinzial Holding AG
Watch now
Future-proofing legacy insurance workflows to reduce costs by 33%
Shashi Ayachitam, The Norfolk & Dedham Group® Insurance
Watch now
Why act now: Create a foundation for transformation
A mix of legacy systems, point automation, and isolated new technologies creates disconnected processes that reduce agility and the overall value of your investments.
Process orchestration enables a modern, integrated tech stack that tames complex processes, unlocking the full potential of your technology and boosting business agility.
Efficient resource allocation
Legacy systems are more prone to failures and require frequent maintenance. These expenses drain budgets and divert resources from innovation.
Process orchestration enables you to iteratively modernize systems to focus resources on initiatives that enhance customer experience.
Keep up with increased demand
Managing diverse insurance products and intricate risk assessments with isolated technology is full of bottlenecks.
Process orchestration helps insurance companies seamlessly manage and improve their processes as needs change.
Improve driving insights
Isolated technology limits visibility into process performance and customer experience.
Process orchestration enables you to extract the most value from your customer data, guiding improvements or innovating new products.
“Camunda is working really well for us. The amount of documents is increasing, but the number of people doing the work is decreasing: it's now two teams instead of the previous three.”
IT Architect
Source: The Total Economic Impact™ Of Camunda For Enterprises, a commissioned research by Forrester · Insurance
Accelerate your project with the help of our global expert network
Our network of trusted partners bring deep industry knowledge to help you achieve your process orchestration goals faster.
Developers love our documentation (and training)
We have a vibrant community of over 100,000 developers worldwide that use Camunda every day to orchestrate and transform complex processes.
Helpful Documentation
Get all step-by-step guides and reference docs to understand supported environments, releases, dependencies, and more.
View documentation
On-Demand Training
Camunda Academy provides anyone with free, unlimited on-demand training on subjects like BPMN, DMN, and Camunda.
Join the Academy
Resources to increase agility and efficiency across your organization
Why Process Orchestration is Key to Scaling AI in the Insurance Industry
Transform business processes into intelligent and personalized experiences with AI.
Access guideHow Insurance Companies Can Build Better Customer Experiences
Overcome these technology challenges to improve customer retention and remain competitive.
Download guideModernizing Insurance Workflows
Bring disparate automation platforms together with process orchestration.
Download buyer's guide
Security at Camunda
We're committed to maintaining the highest information security, privacy and compliance standards.
Read about GDPR, SOC 2, ISO/IEC 27001, our privacy statements, and more!