Deliver better customer service
Streamline account changes, billing updates, and service activations with orchestrated flows that cut delays, reduce errors, and improve satisfaction.
Power smarter operations and resilient infrastructure with agentic AI
Embed agentic AI into critical processes for greater agility, better customer experiences, and faster strategic transformation
Camunda Modeler is on every laptop at TotalEnergies Belgium. With better visibility and responsive reporting throughout the process, agents can take the right action at the right time and place.
Adrien Fourneau, Tribe Lead at TotalEnergies Belgium
Trusted by the world's most innovative energy and utility providers
16%
of energy and utility executives say their AI initiatives are meeting expectations. The rest see limited return on their digital investment
$390–$550B
of value for the energy and materials sector, estimated to be unlocked by GenAI
74%
Of utilities are using AI for load forecasting, fault detection, and maintenance
Embed AI into the work that keeps the grid running
AI only drives resilience when it's connected to the processes that deliver energy, serve customers, and respond to disruptions. Camunda connects AI agents, systems, and people into orchestrated operations—improving service delivery, accelerating outage response, and reducing manual overhead across the grid, the field, and customer touchpoints.
High impact use cases
Grid operations and outage response
Coordinate alerts, sensor data, AI predictions, and human decisions into one response flow—accelerating restoration while maintaining safety and compliance.
Customer onboarding and service changes
Automate onboarding, rate changes, and activations with dynamic communication, real-time validations, and aligned system handoffs.
Asset monitoring and predictive maintenance
Turn anomaly signals into intelligent action by managing diagnostics, escalations, approvals, and scheduling with zero missed events.
Regulatory compliance and reporting
Embed validation, documentation, and audit trails into daily operations so compliance is continuous, not a separate burden.
AI is being put to work everywhere. But execution still falls short.
Models predict. Dashboards alert. Agents respond. Tools trigger tools.
But without orchestration, insights from AI become disconnected and siloed.
Orchestration is the missing execution layer. It's not optional anymore.
To realize business value, AI must be connected: across teams, across systems, across time.
- When the model predicts a failure, the fix should already be in motion.
- A forecast shouldn't sit in a dashboard. It should trigger a crew.
- A customer ticket shouldn't be logged. It should launch a resolution.
With Camunda, AI agents are more than just bots. They are modeled, governed, and executed using BPMN so they act with traceability, context, and compliance.
“Camunda's robust architecture helped us overcome performance limitations. We can now handle large-scale process executions efficiently and manage growing transaction volumes without delay.”
Maarten van Veelen
Solution Architect Hyperautomation · Incentro
Energy and utilities need scalable, resilient, and transparent operations
Service reliability starts with process reliability
From grid operations to billing, providers depend on processes that cross departments, data, and regulations. Too often they're brittle, siloed, and built on legacy systems that slow change.
Execution connects the grid — and everything around it
Camunda synchronizes AI, systems, and teams into governed processes—so field operations, customer service, compliance, and innovation move with speed, precision, and control.
Ensure operational resilience
Outages and surges demand instant action. Camunda syncs grid systems, work orders, and field crews in real time so providers respond faster and safer.
Accelerate service delivery
Customers expect seamless updates. Camunda streamlines activations, rate changes, and account updates across portals, support teams, and legacy systems.
Keep compliance on track
Regulatory and policy demands don't wait. Camunda automates validations, escalations, and audit trails—keeping providers compliant without slowing service.
Modernize without disruption
Transformation can't stop operations. Camunda bridges AMI, ERP, and analytics platforms to accelerate modernization without ripping and replacing.
73%
of power & utilities companies say their culture impedes adoption of digital technologies
74%
of utility execs say AI's full potential can only be realized when built on trust
92%
of power & utilities execs say their ability to reskill their workforce will determine success in the next five years — yet only 26% are currently retraining employees
Deliver real results across the energy value chain
Camunda gives energy and utility providers a developer-friendly platform to modernize safely, embed AI into operations, and scale innovation without compromising reliability or compliance.
Modernize safely
Bridge legacy platforms like AMI, SCADA, and ERP with modern tools using open standards no replatforming required.
Scale AI with confidence
Connect agentic AI to govern workflows so predictions and alerts trigger real action not more dashboards.
Respond faster to grid events
Trigger alerts, dispatches, and escalations automatically from sensors, weather data, or outage signals with traceability built in.
Simplify regulatory compliance
Automate data validation, reporting, and policy enforcement ensuring traceability and audit readiness across field, grid, and customer operations.
Accelerate digital transformation
Deliver faster with modular, testable processes that align business, IT, and field teams by scaling innovation without risk.
Operators
Retail Energy Providers
Producers & Market Operators
Compliance & Risk
Keep grid, field, and system operations running smoothly—especially when conditions shift fast.
Deliver faster, more reliable service across billing, rate changes, and customer support.
Manage production, trading, and compliance operations with precision and speed.
Reduce risk exposure and keep operations aligned with regulations in real time.
Sync sensors, weather data, and field teams to accelerate response during outages.
Automate account updates, usage validation, and rate approvals across systems.
Automate validation and reporting from generation through submission.
Apply rules and checks consistently across grid, customer, and field operations.
“We decentralized workflows, improved collaboration, and scaled innovation with Camunda's composable automation.”
Niek Crasborn
Developer · Vandebron
Agentic AI is entering the energy stack. Camunda makes it operational.
Utilities are deploying AI agents to forecast demand, manage assets, and accelerate field response. But most agents still operate in isolation—without the orchestration layer needed to trigger real workflows, coordinate with people, and maintain the audit trails that regulators require.
With agentic BPMN, teams can model and run both deterministic logic and dynamic agent behavior in a single orchestrated process — built specifically for grid resilience and compliance at scale.
Grid-to-action in real time
Turn AI alerts and usage spikes into orchestrated responses—dispatches, re-routes, or field ops in real time.
Built for long cycles
Support multi-day maintenance windows, seasonal demand cycles, and regulatory reporting—without timeouts or manual hand-holding.
Policy-ready by default
Embed compliance rules directly into workflow logic. Every action is logged, traceable, and audit-ready from day one.
Integrates legacy and next-gen systems
Connect SCADA, ERP, AMI, and cloud platforms through a single orchestration layer—no rip-and-replace required.
AI with human oversight
Keep operators in the loop for critical decisions. Define exactly when agents act autonomously and when they escalate.
AI-Orchestrated outage recovery
An electric utility used Camunda to detect fault signals, verify grid conditions, and auto-dispatch field crews—restoring power 3x faster while documenting each step.
Handle high-performance processes
Our cloud-native workflow engine can handle high volumes of transactions at consistently low latency, with failover protection that keeps your data safe.
Zeebe Workflow EngineTame complexity from end to end
Automate advanced workflows that use any technology, such as event streams, legacy or proprietary systems, and even humans in the loop.
Camunda 8Align teams with one visual model
Bring business and IT teams together to develop more innovative solutions by using BPMN and DMN.
Model business processesUse your favorite tools and languages
Camunda's developer-friendly design allows IT teams to use preferred languages and tooling to build new solutions.
Learn more
Hear how our customers are capitalizing on process orchestration
Learn how other energy and utilities operations are using Camunda to transform their business processes and deliver new products faster.
Accelerate your project with the help of our global network of experts
Our certified partners bring deep industry expertise and hands-on experience implementing Camunda for energy and utilities companies worldwide.
Developers love our documentation (and training)
Join our vibrant community of developers and process engineers.
Helpful Documentation
Get all step-by-step guides and reference docs to understand supported environments, releases, dependencies, and more.
On-Demand Training
Camunda Academy provides anyone with free, unlimited on-demand training on subjects like BPMN, DMN, and Camunda.
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