Build a Centralized Process Automation Platform

Process automation typically starts with a pilot program to select a workflow technology, followed by a lighthouse project in which a team delivers clearly defined goals in a limited amount of time. But how do you grow beyond a lighthouse project to scale adoption across your entire organization?

Many enterprises scale process automation by providing a centralized automation platform as a standard solution to the entire organization. Teams can use the platform to automate their own use cases without having to select a new technology, and they can share best practices and lessons learned. Standardizing also promotes consistency for reporting and compliance.

When building a centralized process automation platform, keep these things in mind:

• orchestrate business processes that involve many different types of work: from human tasks to automated work that requires APIs, microservices, RPA bots, IoT devices, AI/ML tools, legacy systems, and more
• manage complex, long-running business processes with technical features such as state persistence, message correlation, timeout handling, error handling, compensation for problems, and status transparency
• open, flexible architecture that can integrate with the rest of your technology stack in a way that's easy to implement and maintain
• be able to scale as teams automate more and more processes and as the platform executes an increasing number of process instances
• facilitate collaboration between IT teams and business users so they can work together to implement automated processes quickly and accurately
• continuously improve and optimize processes through comprehensive reports and dashboards that cover processes from start to finish

Goldman Sachs has used Camunda to build an internal automation platform that enables software developers to work faster and allows business stakeholders to contribute to process automation projects. This collaboration helps Goldman Sachs deliver process automation at enterprise scale, with 60,000 employees using the platform to execute thousands of process instances and automated decisions every day.