Human workflow, designed for the age of AI agents
Camunda coordinates the people, AI agents, and systems behind every important decision in your business. Customers get answers faster. Your team focuses on judgment instead of handoffs. Leadership gets a real-time view of every case in flight.
The new shape of human work
AI is taking on more of the routine. The work that's left for your team is harder, more consequential, and more fragmented. Loan officers and underwriters, claims adjusters, account managers, and compliance reviewers spend most of their time stitching together information from systems that don't talk to each other. The bottleneck isn't capacity. It's coordination.
Key takeaways
- People and AI agents work together in a single coordinated process.
- Tasks route to the right person, at the right time, with the full context.
- Autonomy is tunable per step, so trust expands as it’s earned.
- Every decision is captured automatically for compliance and learning.
- Business teams ship process changes in days. IT keeps the guardrails.
Work stalls between systems
A single case touches CRM, core systems, document tools, email, and shared inboxes. People spend their day chasing the next step instead of making decisions. SLAs slip because no one owns the end-to-end flow.
AI without context creates more work
Bolted-on AI tools answer narrow questions but can't see the full case. Your team ends up double-checking AI output, reconciling conflicting suggestions, and explaining decisions to auditors who want to know how the answer was reached.
Compliance can't keep up with change
New regulations, new products, and new AI capabilities arrive every quarter. Process changes that used to take weeks now need to land in days, with the same audit trail and the same governance. Spreadsheets and runbooks won't scale.
Humans and AI agents in one operating model
Camunda treats your team and your AI agents as participants in the same end-to-end process. Agents handle the predictable steps and triage exceptions. People handle the calls that need judgment, accountability, or empathy. The orchestration layer makes sure the right participant gets the right work at the right moment, with full context.
Dial autonomy up or down per step
Set how much an agent does on its own and where a person reviews, approves, or overrides. Tune the balance per step, per case type, or per customer segment. As trust is earned, expand agent autonomy without rebuilding the process.
Multiple humans, distinct roles
An underwriter approves, a compliance officer reviews, a manager escalates. Camunda routes each task to the right person with the right context, the right form, and the right deadline. A chatbot can't do this. A coordinated process can.
Audit trail built in, not bolted on
Every decision, every agent action, every human override is captured automatically. When a regulator, customer, or executive asks "why did this happen," the answer is one click away, with the full reasoning intact.
Human work, scaled in production
Three named enterprises running people, agents, and systems on Camunda today.
Built for everyone in the process
Human workflow is rarely one role's problem. The leader who owns the SLA, the team doing the work, and the customer waiting for an answer all need different things from the same process. Camunda gives each of them what they actually need.
Hit your SLA without expanding the team.
Cycle time, error rate, headcount efficiency, SLA adherence. The numbers your boss asks about. Camunda gives you a real-time dashboard of every case in flight, surfaces bottlenecks before they become escalations, and lets you reshape the process when the business does, without writing a brief for IT.
- Real-time visibility across every active case
- SLA dashboards that flag risk before customers do
- Process changes go live in days, not quarters
Spend your day on judgment, not handoffs.
Underwriters, claims adjusters, account managers, and compliance reviewers get one work surface that pulls from every system, surfaces the agent's prep work, and asks for the decision only you can make. New team members ramp up in days because they don't have to learn seven systems first.
- One inbox for tasks, with full case context
- AI agents prepare cases for your review
- Clear deadlines, escalation paths, and ownership
Get the answer in hours, not weeks.
The person waiting on the loan, the claim, the onboarding decision. Behind the scenes, agents and people coordinate to keep the case moving. To the customer, it looks like a single experience that knows where they are, what's needed next, and when to expect a response.
- One conversation across web, mobile, and email
- Status visibility without picking up the phone
- Escalation to a human the moment it matters
Orchestration was the missing link between strategy and execution. It's how we make sure our people, our systems, and now our AI agents consistently deliver the outcomes our customers expect.
Marcus Casal
Chief Technology Officer, Lionbridge Technologies
Where work actually gets done
Camunda Tasklist is the work surface your team uses every day. It pulls together the form, the case context, the agent's prep, and the next decision into one place. But the bigger picture matters more: Tasklist is a window into a coordinated process, not a standalone to-do app.
Your team doesn't have to choose between modern AI assistance and reliable human accountability. You get both, governed by the same process model, on the same audit trail, with the same SLAs.
Speed and governance, together
In most platforms, business teams move fast and IT slows them down, or IT keeps everything safe and the business goes around them. Camunda is built so neither has to lose. Operations leaders model and launch processes without opening a ticket. IT provides the connectors, security, and compliance, on the same model that the business is editing.
Visual modeling, AI assistance
Operations teams compose processes from pre-built building blocks and shape forms in a visual designer. AI assistance accelerates the work. What you design is what runs.
Governance native to the platform
Role-based access, approval gates, segregation of duties, encrypted data, and full audit trails. Built in, not bolted on, and ready for SOC 2, GDPR, EU AI Act, and your internal policies.
Continuous improvement, not redeployments
Every case generates data on where time is spent, where exceptions cluster, and where automation pays off. Improve the process while it's running, with no downtime for cases already in flight.
For developers building custom task applications
You don't have to use Camunda's Tasklist UI. Bring human tasks straight into the customer portal, agent workspace, or mobile app you already have. Camunda exposes the same REST APIs and JavaScript libraries that power our own UI, so you can build whatever fits your users best.
Embed Camunda anywhere your users already work.
Use the Tasklist REST API to query, claim, and complete user tasks. Use form-js, our open-source library, to render forms designed in Camunda Modeler inside your React, Vue, Angular, or vanilla JavaScript app. Forms are plain JSON, so the schema is portable and version-controlled like the rest of your code.
SDKs are available in the languages enterprise teams actually use. Authentication is OAuth/OIDC out of the box. Multi-tenancy, audit, and observability are part of the platform, not a bolt-on. The same APIs that drive Tasklist drive your custom UI, so nothing about your build is second-class.
// Render a Camunda form inside your own app import { Form } from "@bpmn-io/form-js-viewer"; const form = new Form({ container: document.querySelector("#claim-form") }); await form.importSchema(schema, taskVariables); form.on("submit", async ({ data }) => { await tasklist.completeTask(taskId, data); });
Frequently asked questions
What leaders ask before bringing AI agents and human work onto one platform.
What is human workflow software?
Human workflow software coordinates the work people do inside larger business processes. It assigns tasks, captures decisions, enforces approvals, and tracks SLAs. Modern human workflow platforms also coordinate AI agents and back-end systems, so people focus on judgment while automation handles the predictable steps.
How do humans and AI agents work together in Camunda?
Camunda treats people and AI agents as participants in the same process. Agents handle routine reasoning and exception triage. People approve, escalate, or override when judgment matters. You set the autonomy level per step, with full audit trail, and dial it up or down as trust is earned.
What is human-in-the-loop?
Human-in-the-loop means a person is built into the process at points that require review, approval, or exception handling. In Camunda, human-in-the-loop is a first-class step with assignment logic, structured forms, SLAs, escalation, and a complete record of who decided what and why.
How is this different from a traditional task management tool?
Task tools manage to-dos. Camunda manages the entire process: which task happens when, what data flows in, who is qualified to act, what SLA applies, and how exceptions get routed. Tasks are one part of a coordinated end-to-end flow that also spans AI agents and systems of record.
Can business teams build human workflows without IT?
Yes. Operations leaders model processes visually, compose forms and decision tables from pre-built building blocks, and use AI assistance to ship faster. IT provides connectors, guardrails, and compliance controls. What you design is what runs, with no translation layer between business intent and execution.