Give your team one place to do the work that matters
Camunda Tasklist gives operations teams one workspace for claims, approvals, and exceptions. Full context on every case. SLAs that surface before customers feel them. Audit trails by default.
The cost of fragmented work
Most operations teams work across four or five tools to complete a single task. Email for updates. A spreadsheet for tracking. A legacy case system for history. A separate app for approvals. Every handoff between those tools is a place where context gets lost, SLAs get missed, and customers wait longer than they should.
The problem isn’t the people. It’s the environment. When human tasks live outside the process: in inboxes, in Slack threads, in shared drives, there’s no way to know where a case actually stands, who touched it last, or whether it’s going to meet its deadline. Work slows down. Exceptions pile up. And the people doing the work carry the cognitive load of stitching it all together.
Key takeaways
- Operations teams work every task from one screen, with full context already assembled: no tab-switching or log-pulling.
- SLAs surface before they breach, not after the customer has already called.
- Every action, approval, and decision is captured automatically; audit trails require no extra effort from the team.
- AI agents handle routine triage and prep work; people focus on the cases that require real judgment.
- Works alongside your existing systems; no rip-and-replace of what already runs.
One workspace, every task
Tasklist brings every human task into a single, structured workspace: all the context your team needs to act decisively, and none of the noise they don’t.
Unified task queue
Every pending task, regardless of which process created it, surfaces in one prioritized queue. No more switching between systems to see what’s waiting.
SLA visibility
Deadlines are attached to every task. Your team sees which cases are at risk before they breach, not after the customer calls to ask what happened.
Audit trail by default
Every decision, every action, every timestamp is recorded automatically. When a regulator asks what happened, you have a complete answer without reconstructing it from memory.
Built for two audiences
Tasklist serves the people doing the work and the people accountable for outcomes, without making either compromise.
Operations teams
The people processing claims, reviewing applications, and resolving exceptions need speed and context in equal measure. Tasklist gives them both.
- All tasks in one place, prioritized by urgency
- Full case history visible without switching tools
- Clear ownership: no ambiguity about who acts next
- Forms that surface only what’s needed for this step
- One-click escalation when a case needs more authority
Operations leaders
The people accountable for SLAs and throughput need visibility across the team, not just their own tasks. Tasklist makes the whole queue legible.
- Queue-level view across all cases and all assignees
- SLA health at a glance: on track, at risk, breached
- Workload distribution across team members
- Bottleneck identification before they become incidents
- Configurable queues without IT involvement
Tasks that live inside the process
Tasklist isn’t a standalone to-do app. Every task in Tasklist was created by a running process: a loan application waiting for underwriter review, an insurance claim waiting for a manual assessment, an exception that an AI agent escalated to a human because it lacked confidence. The task carries the full process context with it: what happened before, what comes next, and what decision is needed right now.
When your team acts on a task, they’re not just closing a ticket. They’re completing a step in a live process, and the next step begins automatically. No manual handoff. No email to trigger the next team. The process continues from where it paused, with the human’s decision recorded and carried forward.
Humans in the loop, by design
As AI agents take on more of the work in enterprise processes, the role of the human in the loop becomes more important, not less. The decisions that reach a human are the hard ones: the cases where an agent wasn’t confident, where the stakes are high, where judgment matters more than speed.
Tasklist is designed for exactly that. The interface surfaces the agent’s reasoning alongside the case data, so the person reviewing can see why the case escalated and what the agent considered. They review, decide, and return the outcome to the process, which continues with full context of both the automated work and the human judgment that followed it.
This is what responsible AI deployment looks like in practice. Not a chatbot. Not a shadow queue. A structured handoff between an AI agent and a human, with the process maintaining state, governance, and audit trail across both.
From queue to outcome
Every feature in Tasklist exists to move work forward, not to create more interfaces to manage.
Claim and assign
Team members claim tasks from the queue or receive them via automatic assignment rules. Managers can re-assign cases when workloads shift or someone is out.
Contextual forms
Each task type has its own form, built by your team, not IT. The form shows exactly the data needed for this decision, pre-populated from the process where possible.
Queue-level analytics
Throughput, average completion time, and SLA adherence: all visible at the queue level and filterable by team member, date range, or process type.
How Jyske Bank cut manual case handling time by 80%
Denmark’s third-largest bank replaced fragmented email queues and legacy approval flows with Tasklist, giving operations teams one place to see every task, every case, and every deadline.
80% reduction in manual case handling time
By routing exceptions into Tasklist instead of email queues, the team cut time per case and increased the volume they could handle each day, without adding headcount. Every task carried its full process context: what happened before, what decision was needed, and what came next.
Read the case study →Frequently asked questions
What is Camunda Tasklist?
Camunda Tasklist is the workspace where human judgment steps in your processes get done. When a process reaches a step that requires a person (an approval, a review, or an exception decision), it creates a task in Tasklist with all the context needed to act. Your team sees the task in their queue, reviews the case details, makes the decision, and the process continues automatically. Tasklist is not a standalone task manager. It is the human-facing layer of the Camunda orchestration platform, directly connected to the processes running underneath it.
Can business teams use Tasklist without IT involvement?
Yes. Operations leaders can define queues, configure task filters, and set assignment rules without writing code or opening a ticket. Forms for each task type are built using Camunda’s form builder, a no-code tool that lets business teams design exactly what information their people see when working a case. IT sets up the initial environment; business teams own the day-to-day configuration.
Does Tasklist integrate with my existing systems?
Yes. Camunda ships hundreds of pre-built connectors for CRMs, ERPs, document management systems, identity providers, and communication tools. The data your team needs to act on a task, pulled from Salesforce, SAP, SharePoint, or wherever it lives, can be surfaced directly in the Tasklist form. You don’t need to open another application to get context.
Can I embed Tasklist in my own application?
Yes. Camunda provides a JavaScript SDK that lets you embed Tasklist components into your own web application or internal portal. Your team sees a seamless interface that matches your brand and sits within the tools they already use, while the underlying task management and process continuation run on Camunda. You can embed the full task list, individual task forms, or specific components depending on what your application needs.
How does Tasklist support humans in the loop with AI agents?
Any agent decision can route to a human in Tasklist when the agent lacks confidence, when the stakes exceed a configurable threshold, or when governance policy requires human review. The task carries the agent’s reasoning, the data it considered, and the options it evaluated, so the human reviewer has full context, not just the outcome. Once the person decides, the process continues with that decision recorded in the audit trail alongside the agent’s work. This is the structural foundation for responsible AI deployment in regulated environments.
How does Tasklist handle SLAs and escalations?
Every task can carry a deadline defined in the process model. Tasklist surfaces that deadline in the queue, color-coded by urgency, so your team can prioritize at-risk cases before they breach. If a task is not completed in time, the process can automatically escalate it: re-assigning to a more senior reviewer, notifying a supervisor, or triggering a compensating action. All of this is configured in the process, not in Tasklist itself, which means escalation logic is consistent, auditable, and not dependent on someone remembering to check.
Ready to get started?
Give your operations team one workspace for every human task in your process, with full context, SLA visibility, and an audit trail built in.