“With Camunda, we're not forced to choose between using best in class tools and achieving end-to-end orchestration. It gave us the full set of automation capabilities we needed — and the freedom to integrate our existing systems seamlessly. That flexibility has been critical in modernizing our processes without starting from scratch.”
Intelligent Automation Senior Team Lead
Atlassian
How Atlassian Uses Camunda
Subscription-based Billing
How BPMN and DMN makes billing easier for Atlassian — and pain-free for customers. Atlassian uses Camunda to automate complex subscription billing workflows, reducing manual effort and improving accuracy across millions of customer accounts.
Meet Suzie: Atlassian's Secret Support Weapon
Centralized support automation powered by Camunda. Suzie is Atlassian's quote-generation workflow engine, enabling support teams to handle complex pricing requests at scale without manual intervention.
Customer Quote Support
Deep dive: Suzie handles multiple business processes for thousands of support tickets per day, routing requests, generating quotes, and keeping customers and internal teams in sync throughout the sales cycle.
Process Orchestration Evolution
See where it all started for Atlassian and Camunda. Atlassian adopted Camunda to unify automation across back-office functions — from finance to support — enabling a single orchestration platform for their global operations.
“Our IT teams have been focused on streamlining the customer experiences ranging from buying to support across our product offerings. Using Camunda allows our teams to stay agile, while centralizing business processes and tools with improved end-to-end visibility.”
Intelligent Automation Senior Team Lead
Atlassian